Effective Date: August 4, 2025

At Grace Hair Growth, we take pride in the quality and care behind our products. Due to the personal nature of hair and body care items, we are unable to accept returns on opened or used products.

All Sales Are Final

For the safety of our customers and in compliance with health regulations, all sales are final. We do not accept returns or exchanges unless the product is defective, damaged during shipping, or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, please notify us within 7 days of delivery. Include the following in your email:

• Full name and order number

• Clear photos of the item and packaging

• A brief description of the issue

Send your request to: GretaThomas9j@hotmail.com

Once reviewed, we’ll offer a replacement or store credit, depending on the situation.

Non-Returnable Items Include:

• Opened or used products

• Items purchased on sale or with a discount code

• Gift cards or promotional items

Cancellations

Orders may only be canceled within 24 hours of purchase. After that, we cannot guarantee cancellations due to our quick processing and shipping times.

Shipping Responsibility

If a return or exchange is approved, you may be responsible for return shipping unless the error was on our part (e.g., wrong or damaged item). We’ll provide full return instructions via email.

Questions?

We’re here to help! For any concerns about your order, feel free to contact us:

📧 GretaThomas9j@hotmail.com
📞 (251) 978-4558